Terms & Conditions

You are responsible for checking the details of the booking in the e-mail we will send you confirming your booking. GLN Transfers will not be held responsible if the information is incorrect. If it is incorrect please inform us as soon as possible and we will e-mail you and confirm these amendments.

GLN Transfers does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any other unforeseen circumstances.
We advise passengers to plan to arrive at the airport 2 hours (2.5 hours to the US) prior to flight departure to allow for possible unpredicted delays en route to or from the airport, GLN Transfers will not take responsibility for any passengers missing their flight.
You are free of course to arrange to get to the airport for a time of less than 2 hours prior to flight departure, however GLN Transfers accept no responsibility for any missed flights due to this.

All passengers are advised to have adequate travel insurance prior to booking.
Please ensure you give us your arrival times and day in to the UK and not your departing information, please ensure that a mobile contact number is given to us for us to be able to contact the passenger on arrival. Please also supply correct flight numbers to enable GLN Transfers to track the progress of your flight in case of delay or early arrival.

If you have a serious delay on your return journey please inform us as soon as possible although we will do our utmost to find out if you have incurred any delays.

GLN Transfers use their own transport wherever possible but may use third party companies where appropriate.

Waiting Time / Parking Charges
We do not charge for the 1st hour's waiting time after the plane has landed. However if the passenger is stuck in immigration or has lost luggage we would have to charge waiting at £25/hr pro rata.
Car parking charges are charged at the specified rate at the individual car park. (ie Heathrow £3.50 first half hour, £6.50 for 1 hour)
If any Bridge Tolls or congestion charges are not included in the original quote the driver will ask you for the money or we can take this from your card if you prefer. The most common bridge toll is the Severn Crossing which costs approximately £6.00 for a car and the London Congestion Charge which is £11.00

Amendment Policy
Any amendment to any journey must be made via an e-mail or by telephone to us to which you will receive an e-mail or text message confirming the amendment.

Cancellation Policy
 GLN Transfers will accept any cancellation made as long as there is at least 24 hours notice, if less than 24 hours notice is given there will be a £10 or 10% (whichever is higher) administration charge. The cancellation must be made via an e-mail to which you will receive confirmation by us

Cancellation of cash fares

If you fail to give us 24 hours notice of cancellation we will charge the full fare including any parking charges incurred by the driver.
If you do not receive an e-mail or text message from GLN Transfers confirming the cancellation, please call 07747 800707 to confirm.

 Refunds will not be issued in the following circumstances:

• No refund is made if the passenger does not show up for pre-paid journeys.

• No refund is made for cancellation of a booking on the day of travel.

All other circumstances where a refund may be possible should be addressed directly to GLN  Transfers
Terms relating to account customers.

GLN Transfers operate a strict policy on handling account customers.

All invoices will be e-mailed, or posted, at the end of each month unless previously agreed with the company. All invoices are due for payment strictly within 14 days.

GLN Transfers will use all powers legally available to them to recover any outstanding balances and my include us pursuing via the courts and instructing bailiffs to recover on our behalf.

Should you dispute any item on an invoice it is your responsibility to notify us within this 14 day period, failure to do so will imply acceptance.


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